THE COLLECTIVE
Patty Bonsera
Patty Bonsera
Patty’s favorite place to drink coffee:
The most memorable place I've had coffee was the very first time I visited a small outdoor cafe in Paris many years ago.
What Patty loves about working in the industry:
Life is truly about experiences, and what I absolutely love most about working in the coffee industry are the people, places, and experiences created.
Business Continuity (Contingency) Planning
Emergency Readiness Education
Resilience Analysis
Financial Resilience
Operational Resilience
Location: Colorado Springs, CO
Education: BA Broadcast Communications/Journalism at Buffalo State University
Certifications: CBCI - Business Continuity Institute, Project Management - Google, GRIT-LEAD, Lyda Hill Insitute for Human Resilience, CERT (FEMA)
Favorite Software: Google Suite, Business Resilience Scoring, Canva, ClickUp, Dubsado, MailChimp, MailerLite, Squarespace
Patty is a Certified Business Continuity & Resilience Professional, Emergency Readiness Educator, speaker, writer, co-author, and podcast host. As the founder and CEO of Resilient Coffee Pros, she specializes in contingency planning and emergency readiness tailored specifically for specialty coffee shops and roasters.
Growing up in a small family business, she experienced firsthand the challenges, perseverance, and resilience required for small businesses to thrive and is passionate about supporting your success.
From supply chain disruptions to local emergencies, having a comprehensive contingency plan is vital for maintaining operations and preserving customer trust. In 2002, after the 9/11 crisis, Patty was entrusted with designing disaster recovery plans for her employer—a turning point that sparked her dedication to helping businesses become more resilient.
Today, Patty empowers specialty coffee professionals with the tools and strategies needed for effective contingency planning and emergency preparedness so that you have the confidence and financial peace of mind to pivot with ease and flourish during challenging times.
As a leader in specialty coffee, you create unforgettable experiences. Patty is dedicated to using her expertise and passion to drive meaningful impact in this amazing industry.